![]() ![]() A lot of times when I open the app it will not connect. This way I only hear the caller, not with these. Because other brands use accessibility in loud environments I can turn down the background noise the hearing aids are amplifying and turn up the phone call. If I switch to the phone mike I have to also hear through the phone speaker, now I can’t hear. In loud environments people can not hear what I am saying. I can not choose to use the phone mike in loud environments. The way Phonak has chosen to do it, ether all sounds go to the hearing aids or no sounds go to the hearing aids. I can have phone calls through my hearing aids and other sounds (like typing sounds) go to the phone. Through accessibility on the phone I can choose separately what sounds I want to go to the hearing aids. The hearing aids are nice but the app and implementation is so bad I can not use these hearing aids.įirst you do not pair these through the accessibility app on the phone, this causes you to lose functionality. I have been using the top of the line Phonak Life hearing aids for two weeks, today I am sending them back. For further support, please contact us at: To avoid this behavior we recommend to switch off tones from the smartphone settings, e.g., system tones, touch tones, keyboard tones, screen lock tones, screenshot tone, app sounds as well as notification tones from messages (e.g. Every time such tone is played by the smartphone, the hearing aid will switch. Notifications or keyboard tones are sometimes very short and until the hearing aids have switched the tones are already done. When the hearing aids receive an audio signal from the smartphone a streaming program will be activated automatically. We apologize for the inconvenience caused and have forwarded your feedback to our developers team. I would like to keep these but it seems that little progress has been made on the app since I tried the app with the Paradise HAs. Imagine being in the checkout line trying to hear through plexiglass and mask and waiting for your aids to connect so you can adjust them. It would be better to connect to say 4 devices and be more stable and faster. They connect to up to 8 devices but who needs that. When trying to fine tune the hearing aids the app will often crash or show an error and default to the Home Screen. The app will sometimes switch into streaming mode for no reason. However, the things revolving around the aids are less then stellar. To be sure the Lumity hearing aids are good HAs and seem to be of good quality. and any use of such marks by Sonova AG is under license. ![]() The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. If you want to check if your smartphone is compatible, please visit our compatibility checker: Phones with Bluetooth low energy (BT-LE) capability required. IPhone 6s and newer running iOS Version 15.0 or newer. ![]() ***Advanced Remote Control and Remote Support not available MyPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. ***Available on Audéo Fit and Lumity devicesįinally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. * Available on Paradise Rechargeable, Audéo Fit and Lumity devices Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. One app to personalize your hearing experience and track health data ![]()
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